Wednesday, November 21, 2012

A Man Is Only As Good As His Word

That actually should read, "A Man Company is only as good as their word."
Almost 15 years ago when I took my first quilting lesson, I purchased minimal supplies. A cutting board, a ruler, and a rotary cutter. I chose a Fiskars rotary cutter mainly because of price and I figured a cutter is a cutter right? I own one Olfa, but I always go back to my Fiskars. I am comfortable with it. About 5 years ago while using my cutter the little tab you depress to lock the blade, broke off. No more retracting the blade. Well, I thought things don't last forever, so I bought a new one. Last week, the same thing happened again. This time, I sent off an email to the company, explaining that I no longer had a receipt, and that I had purchased two of this tool many years back and both broke the same way. Were they aware of this little problem with their cutter? The next day I received an answer; their cutter had a lifetime warranty. Just send proof of the cutter/problem. I answered with a photo of said cutter to which the reply was, "Thank you for contacting us. Two new cutters will be sent to you in the next 2-3 weeks."

Yesterday, I was at my machine and I heard a knock at the door. My friendly mail lady had a parcel she wanted me to sign for. I was expecting my new cutters, but this did not look like it...
(google will not upload the photo)

I signed for my parcel and immediately opened and there all by itself; no packing, no papers, no notes, just one packaged rotary cutter sliding around in the bottom of a fairly large box...send by express mail.
 (google will not upload the photo)

I was very pleased but thought there was supposed to be two of them...checked back at the correspondence and yes, she told me two. I emailed a thank you and said there was only one in the box. An answer came, that a second was on the way!

Hats off to FISKARS. True to their word!

“Be true to your work, your word, and your friend.” Henry David Thoreau

I had photos but Google is being Google and says they want money to load photos...what's up with that!!!


Linda H said...

Good to hear Fiskars stand by their product. One cutter rattling around in a box sounds to me like the box was opened and someone removed one cutter and the packing....
I have used a Fiskars cutter and many of their rulers for years. I like their products!!

JoAnne said...

I used to use the fiskars rotary cutter. But then one day I was using it and something snapped and the cutter jumped up on the ruler and sliced off the edge of my index finger. It was terrible. Later, after excessive first aid, I checked to see what happened, and the blade had slowly been carving away at the "axel" thing (around which the blade fits. Anyway, it finally cut all the way through. I no longer use that cutter, although I'm sure fiskars would replace it, it has lost it's appeal to me, just as I lost the edge of my finger (it healed, but my finger is now more "tapered" than the other.)

Claudia LeBlanc said...

Wonderful! We tend to take these things for granted and just toss out said broken item. We do need to check things out further. Thanks for sharing this experience with us.

HollyM said...

Did you figure out anything about your uploading problem?

Patty Ashworth said...

My cutter did the thing where it's worked it's way into the axel. Didn't know they were good for life! Have to contact them. As for google, the same thing happened to me. Used up the 1GB that wasfor I'm paying $2.49 a month... got me hooked, and now I'm paying (a little) What else can you do?