Almost 15 years ago when I took my first quilting lesson, I purchased minimal supplies. A cutting board, a ruler, and a rotary cutter. I chose a Fiskars rotary cutter mainly because of price and I figured a cutter is a cutter right? I own one Olfa, but I always go back to my Fiskars. I am comfortable with it. About 5 years ago while using my cutter the little tab you depress to lock the blade, broke off. No more retracting the blade. Well, I thought things don't last forever, so I bought a new one. Last week, the same thing happened again. This time, I sent off an email to the company, explaining that I no longer had a receipt, and that I had purchased two of this tool many years back and both broke the same way. Were they aware of this little problem with their cutter? The next day I received an answer; their cutter had a lifetime warranty. Just send proof of the cutter/problem. I answered with a photo of said cutter to which the reply was, "Thank you for contacting us. Two new cutters will be sent to you in the next 2-3 weeks."
Yesterday, I was at my machine and I heard a knock at the door. My friendly mail lady had a parcel she wanted me to sign for. I was expecting my new cutters, but this did not look like it...
I signed for my parcel and immediately opened and there all by itself; no packing, no papers, no notes, just one packaged rotary cutter sliding around in the bottom of a fairly large box...send by express mail.
I was very pleased but thought there was supposed to be two of them...checked back at the correspondence and yes, she told me two. I emailed a thank you and said there was only one in the box. An answer came, that a second was on the way!
Hats off to FISKARS. True to their word!
“Be true to your work, your word, and your friend.” Henry David Thoreau
I had photos but Google is being Google and says they want money to load photos...what's up with that!!!